Privacy Policy

Last updated: October 17, 2026

Overview

This Privacy Policy explains how ContactEdge Solution handles personal information in connection with our website, inquiries and services. Our services may include customer support, sales and outreach, virtual assistance, performance tracking, data research and related business operations support. The information handled for a particular engagement depends on the agreed scope and the instructions we receive.

Where ContactEdge Solution processes information on behalf of a client, the client may determine the purposes and means of that processing. The applicable client agreement and instructions also govern that work. This Policy describes our own website and business contact practices and should be read together with any relevant service agreement.

Information we handle

Depending on how you interact with us, we may handle:

• Contact and business details you provide, such as your name, company, work email address and phone number.
• Information in messages, consultation requests, service inquiries, feedback and other communications.
• Service-related information needed to scope, coordinate or provide work, including workflows, preferences and instructions.
• Information about customers or other individuals that a client authorizes us to handle when it is necessary for an agreed service.
• Basic technical information that may be recorded by the website host or security tools, such as browser, device, log and diagnostic data, depending on the site configuration.

Please avoid sending sensitive personal information through general website forms or email unless we have agreed on an appropriate way to receive it.

How we use information

We use information as appropriate to respond to questions and requests, discuss and deliver services, coordinate work, communicate with clients, maintain and protect our website and systems, improve our processes, and meet applicable legal or contractual requirements.

Sharing and service providers

ContactEdge Solution respects every client and the privacy, confidentiality and security of their personal information and business information. We do not sell, rent, publish or share client information with outside parties for marketing, their own purposes or any unrelated use. Access is limited to authorized people who need the information to perform agreed work, and we take steps intended to protect it from unauthorized access or disclosure.

Information may be disclosed only when the client authorizes it, when limited access by a trusted provider is necessary to deliver agreed services under appropriate confidentiality and security obligations, or when disclosure is required by law. Where legally permitted, we will notify the client of a legally required disclosure. Any stricter confidentiality terms in a client agreement will also apply.

ContactEdge Solution works across Egypt, the UAE, the USA and the UK. Depending on the service and tools used, information may be accessed or processed in more than one country. Where required, we take steps intended to address applicable transfer and privacy requirements.

Security and retention

We use administrative, technical and organizational safeguards appropriate to the information and work involved, including access controls and confidentiality practices. No website, communication channel or storage system can be guaranteed completely secure, so please use care when sharing information online.

We keep information for as long as it is reasonably needed for the purposes described above, to provide services, maintain business records, resolve issues or meet legal requirements. When it is no longer needed, we take steps to delete it or make it no longer identifiable, as appropriate and subject to applicable requirements.

Your choices and rights

Depending on your location and the laws that apply, you may be able to request access to, correction of or deletion of personal information, or ask us to restrict or object to certain uses. You may also have other choices or rights under applicable law. We may need to verify your identity and clarify the request before responding.

You can also control cookies through your browser settings. Some website functions may not work as intended if certain technologies are disabled. If we add analytics, embedded content or other tools that use cookies, we will update this Policy and provide any notices or choices required by applicable law.

Copyright and rights management

ContactEdge Solution respects intellectual property rights. We aim to use original, licensed or otherwise authorized materials in our website and services. Clients remain responsible for ensuring that materials and instructions they provide may lawfully be used for the agreed work. Ownership and permitted use of materials created during an engagement are governed by the relevant written agreement.

We respect our clients and the privacy, confidentiality and security of their business and personal information. We do not sell, publish or share client information with outside parties for marketing, their own purposes or unrelated use. We restrict access to authorized people who need it for the agreed work and take steps intended to protect it.

Disclosure is limited to situations the client authorizes, access by a trusted provider when necessary to perform agreed services and subject to confidentiality and security obligations, or disclosure required by law. Where legally permitted, we will notify the client of a legally required disclosure. Any more specific or stricter confidentiality commitments in a written client agreement take precedence.

We also respect intellectual property rights. We aim to use original, licensed or otherwise authorized materials in our website and services. Clients remain responsible for ensuring that materials and instructions they provide may lawfully be used for the agreed work. Ownership and permitted use of materials created during an engagement are governed by the relevant written agreement. Where useful, we can discuss permissions, attribution, licensing and other rights-management requirements as part of the engagement.

Changes to this Policy

We may revise this Policy as our website, services or practices change. The updated version will be posted here with a revised date. Please check this page periodically for updates.